CASE Policy

Heartbeater

Child Sexual Abuse and Exploitation (CSAE) Policy

App Name: Heartbeater

Package: com.heartbeater.app

Last Updated: October 16, 2024

Policy Version: 1.0

1. Policy Statement

Heartbeater is committed to providing a safe, respectful environment for all users. We have zero tolerance for child sexual abuse and exploitation (CSAE) content or behavior. This policy outlines our comprehensive approach to preventing, detecting, and responding to CSAE-related incidents.

Our Commitment

We are dedicated to creating a safe space for adult users to discover compatible people nearby while maintaining the highest standards of safety and privacy protection.

2. App Overview

Heartbeater is a proximity-based social discovery app that uses Bluetooth Low Energy (BLE) to help users discover compatible people nearby. The app is designed for adults and includes features for:

🔍 Discovery

Finding nearby users through BLE proximity

👤 Profiles

User profile creation with age and interest preferences

🚫 Blocking

Blocking and reporting functionality

🔒 Privacy

Privacy-focused peer-to-peer communication

3. Age Verification and User Safety

3.1 Age Requirements

Minimum Age: 18 years old
Age Verification: Users must provide their age during profile setup
Age Range Filtering: Users can set age preferences for discovery
No Minor Access: App is not intended for users under 18

3.2 User Safety Features

Blocking System Users can block inappropriate users
Reporting System Multiple reporting options for inappropriate behavior
Content Filtering Ability to filter out inappropriate content
Privacy Controls Users control their visibility and discovery settings

4. Content Moderation and Safety Measures

4.1 Proactive Safety Features

User Blocking: Immediate blocking of problematic users
Content Filtering: Filter inappropriate emoji/code combinations
Report System: Easy reporting of inappropriate behavior
Safety Mode: Emergency safety feature with triple-tap activation

4.2 Content Guidelines

No Explicit Content: App does not support image, video, or explicit text sharing
Limited Communication: Only emoji and 3-letter code combinations
No Private Messaging: No direct messaging capabilities
Public Discovery Only: All interactions are proximity-based and public

4.3 Technical Safeguards

BLE-Only Communication: No internet-based messaging
Local Data Storage: User data stored locally on device
No Cloud Storage: No centralized content storage
Ephemeral IDs: Rotating identifiers for privacy

5. Reporting and Response Procedures

5.1 User Reporting

Users can report inappropriate behavior through:

Block & Report: Immediate blocking with report submission
Report Only: Report without blocking
Email Reports: Automatic email generation for serious incidents
Local Storage: Reports saved locally for user records

5.2 Report Categories

Inappropriate behavior
Harassment
Spam or fake profiles
Underage users
Other violations

5.3 Response Procedures

Immediate Action: User is blocked from reporter's view
Report Storage: Incident logged locally on device
Email Notification: Report sent to designated email if available
Follow-up: User can unblock if situation is resolved

6. Data Protection and Privacy

6.1 Data Minimization

Minimal Data Collection: Only essential profile information
Local Storage: All data stored locally on user's device
No Cloud Sync: No centralized data storage
Ephemeral Communication: BLE signals are temporary and local

6.2 Privacy by Design

No Personal Information: No real names, addresses, or contact details
Rotating Identifiers: BLE IDs change regularly for privacy
User Control: Users control their visibility and data
Data Deletion: Users can clear all data at any time

7. Technical Implementation

7.1 BLE Security

Encrypted Communication: BLE advertising uses encrypted payloads
Local-Only: No internet communication for peer discovery
Privacy-First: No tracking or location logging
Secure Storage: Local data encrypted on device

8. Compliance and Monitoring

8.1 Regular Reviews

Policy Updates: Regular review and updates of safety policies
Feature Audits: Ongoing review of app features for safety
User Feedback: Monitoring user reports and feedback
Technical Updates: Regular security and safety updates

8.2 Legal Compliance

Local Laws: Compliance with local CSAE laws and regulations
Platform Policies: Adherence to Google Play Store policies
International Standards: Following international CSAE prevention standards
Regular Updates: Policy updates as laws and standards evolve

9. User Education and Awareness

9.1 Safety Information

Help Overlays: Built-in help explaining safety features
Terms of Service: Clear terms regarding appropriate use
Safety Tips: Guidance on safe social interaction
Reporting Instructions: Clear instructions on how to report issues

9.2 Community Guidelines

Respectful Interaction: Guidelines for appropriate behavior
Privacy Respect: Instructions on respecting others' privacy
Safety First: Emphasis on personal safety in social interactions
Reporting Encouragement: Encouraging users to report inappropriate behavior

10. Contact Information

Safety Reports

Email: support@floert.me

Response Time: Within 24 hours for safety-related reports

Confidentiality: All reports handled confidentially

Follow-up: Appropriate follow-up on all safety reports

General Support

App Support: support@floert.me

Discord Community: Join our Discord

Documentation: Available in app and online

Updates: Regular app updates with safety improvements

11. Policy Updates

This policy is reviewed and updated regularly to ensure continued effectiveness in preventing CSAE. Users will be notified of significant policy changes through app updates and in-app notifications.

Important: This policy is designed to ensure Heartbeater provides a safe, respectful environment for all users while maintaining the app's core functionality of proximity-based social discovery.

Last Review Date: October 16, 2024

Next Scheduled Review: January 16, 2025

Policy Version: 1.0

Heartbeater - Safe Proximity-Based Social Discovery

This policy is designed to ensure user safety and compliance with platform requirements.

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